Refund Policy

Last Updated: April 23, 2026

This policy explains how refunds are handled for Phone-Check.app API credits, subscriptions, and paid phone validation services. Enterprise contracts may include separate refund, credit, or service-credit terms that control over this public policy.

Subscriptions and cancellations

You can cancel a recurring subscription from your billing settings or by contacting support. Cancellation stops future renewals, but it does not automatically refund the current billing period unless required by law or approved under this policy.

Eligible refund cases

  • Duplicate charges or clear billing errors.
  • Charges made after a confirmed cancellation request that we failed to process.
  • Service incidents where paid usage was materially unavailable and no service credit was issued.
  • Unused prepaid credits when required by applicable law or an approved written agreement.

Non-refundable items

  • API requests, validations, exports, and reports that have already been consumed.
  • Credits, add-ons, or subscriptions purchased through a promotional or custom agreement.
  • Suspensions or terminations caused by abuse, fraud, chargebacks, or violation of our Terms.
  • Integration time, developer work, or business losses outside the paid Phone-Check.app charge.

How to request a refund

Contact hello@phone-check.app or use the contact page with your account email, invoice number, charge date, and the reason for the request. We may ask for additional details to verify account ownership and billing history.

Review timeline

We aim to review refund requests within 10 business days. Approved refunds are returned to the original payment method when possible. Your bank or payment provider may take additional time to post the funds.

Chargebacks

Please contact us before filing a chargeback so we can investigate quickly. Chargebacks may pause account access, API usage, or billing changes while the dispute is reviewed.